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Consortium for Service InnovationConsortium for Service Innovation - The Consortium's work integrates academic research and emerging business trends with the members operational perspectives. The result is innovative operational models that improve the customers support experience.

CSIACSIA - A professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry.

Customer Care InstituteCustomer Care Institute - An international resource organization that assists customer care professionals with improving the delivery of corporate customer care.